refund policy

RETURN POLICY
Returns
We hope you are happy with your purchase. However if you are not satisfied , you may return it for a refund or to be exchanged within 30 days of purchase. After 30 days, you can only return a product if it is defective.  

Any product you return for a refund or exchange must be unopened, in the same condition you received it and in the original packaging.  To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit; 
  • clearly mark your return reference number on the outside of the parcel; and 
  • include all accessories and parts that were sold with the product. 
  • Include the invoice. 
    Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
Although we strive to offer products of the highest quality, and have stringent quality control, should you find the product to be defective after use, please contact dryan@neletek.ie to request a replacement.

To complete your return, we require a receipt or proof of purchase.

Refunds
You will be notified by email that your return product has been received and if a refund has been approved.
If approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment. Please allow time for the credit to reflect on your bank or credit card statement.

Late or missing refunds
If your refund has not been received after allowing reasonable time for it to be posted, please firstly, contact your credit card company and thereafter your bank, if necessary. Thereafter, if you still have not received your refund yet, please contact us at dryan@netelek.ie 

Sale items
Sale or discounted items will be refunded at the sale or discounted rate as was payed-for by the client.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Exchanges
We only replace items if they are defective or damaged. Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days by sending us an email at dryan@netelek.ie to request an exchange. Please include pictures and the invoice in your email.   

Shipping
To return your product for refund or exchange, please courier to: 42 Main Street Kinsale IE P17AY20 
• You will be responsible for the shipping costs for returning your item.
• Shipping costs for returns, other than damaged or defective items, are non-refundable.
• If you receive a refund and any shipping costs are due to be paid, the cost will be deducted from your refund.
• The time to receive your exchange product may vary depending on where you live.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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